About Our Hospital

Will microchipping hurt my pet?

Not any more than a regular vaccine injection. The chip is inserted at the back of the pet’s neck, where the skin is loose. Microchipping is a safe and effective…

My pet’s just been diagnosed with a medical condition/disease I’m not familiar with, and I want to find out more about it. Where can I find information I can trust?

You can turn to the Pet Health Section of our website, which offers current, trustworthy information on a wide variety of topics. In addition, many veterinary colleges and professional organizations…

How can my puppy/kitten have worms? How was he/she exposed?

Almost all puppies are born with intestinal parasites, which are passed from mother to pup during pregnancy. Although kittens are not infected when they’re born, they can become infected through…

Why should I buy flea/tick/heartworm preventives from a veterinary hospital when there are other, cheaper places to get it?

If you purchase preventives from sources other than a veterinary hospital or a website affiliated with a veterinary hospital, you don’t have any guarantee that the product is authentic or…

I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…

What do I do in the case of an emergency and your clinic isn’t open?

In an EMERGENCY, call the Animal Emergency Clinic at 217-698-0870. They are located at 1333 Wabash Avenue Springfield, IL 62704.

I’ve been late several times when giving my pet a heartworm preventive. Should I be concerned?

Unfortunately, if you were late or missed a dose even once, your pet could have become infected if he or she was exposed during that time. Call your veterinarian, and…

What forms of payment do you accept?

We can accept any of the following payment methods: Cash Personal checks Visa MasterCard American Express Discover Care Credit We also accept most pet insurance plans.

What’s the best way to schedule an appointment?

Please call (217) 615-5500 to book a convenient appointment time, or use our online appointment scheduler to request a date and time.

What should I expect during my pet’s wellness exam?

During your pet’s wellness exam, your veterinarian will take your pet’s history and perform a thorough physical examination. He or she will also give your pet appropriate vaccinations and perform…